14-Day Money-Back Refund Policy

1. Overview & Eligibility

At IPTV New Zealand, customer satisfaction is our highest priority. Every subscription—including our 1-month ($14 NZD), 3-month ($30 NZD), 6-month ($40 NZD), and 12-month VIP ($70 NZD) plans—comes with an unconditional 14-day evaluation window starting from the minute your credentials are issued.

2. Qualifying Conditions

You are fully entitled to a complete 100% refund if:

• You experience persistent stream buffering or channel unavailability that our support team cannot resolve.
• Your device (Samsung Tizen, LG webOS, Firestick, or Apple TV) experiences irreconcilable application crashes.
• Your New Zealand ISP (Spark, One NZ, 2degrees) implements severe upstream blocking that prevents normal playback.
• You simply decide within 14 days that the service does not fit your household viewing needs.

3. How to Request a Refund

Requesting your refund takes less than two minutes:

1. Send a message to our WhatsApp support line at +351 920 173 518 or email hellonewzeelandchat@hotmail.com.
2. Include your subscription username or the phone number used during checkout.
3. Our finance team will process the reversal to your original payment method within 24 to 48 business hours.

4. Technical Assistance First

In over 90% of instances, streaming hiccups are caused by minor DNS configuration conflicts, Wi-Fi channel interference, or player buffer settings. Our engineering desk in Auckland is pleased to assist you in fine-tuning your setup before issuing a cancellation.